Shipping Policy

Last updated: July 4, 2025

At Flownovas, we are committed to delivering fresh, handcrafted floral arrangements with speed, care, and professionalism. Whether you’re sending flowers to a loved one or decorating for a special event, our goal is to ensure a smooth and reliable delivery experience every time.

1. Delivery Areas

We currently offer delivery across the United Kingdom. If you wish to send flowers internationally, please contact our support team before placing your order to confirm availability.

2. Delivery Timeframes

• • Same-Day Delivery: Available for local orders placed before 1:00 PM (GMT).

  • Next-Day Delivery: Available throughout the UK (Monday to Saturday).

  • Scheduled Delivery: Customers may select a preferred delivery date during checkout.

  • No Deliveries: on Sundays or national holidays (unless otherwise announced).

3. Order Processing

Orders placed during our business hours (8:00 AM – 6:00 PM, Monday to Saturday) are processed promptly. We guarantee all bouquets are prepared fresh on the day of delivery to maintain the highest quality and longevity.

4. Delivery Fees

• • Standard delivery starts from £4.99, depending on the recipient’s location.

  • Free delivery for local orders over £50.

  • Custom delivery time slots or remote areas may incur additional fees, which will be shown at checkout.

5. Missed or Failed Deliveries

If the recipient is not available upon delivery, we will:

• • Attempt to leave the flowers in a safe location.

  • Notify the recipient via phone or SMS.

  • If necessary, arrange a redelivery (additional charges may apply).

6. Contact Us

If you have questions about your order or need to make changes, please contact our team:

• • 📍 Address: 25 Front St, Henbury, BS10 4DT, United Kingdom

  • 📞 Phone: +44 079 0629 8259

  • ✉️ Email: support@flownovas.com