Privacy Policy

Effective Date: July 4, 2025
Shop Name: Flownovas
Address: 25 Front St, Henbury, BS10 4DT, United Kingdom
Phone: +44 079 0629 8259

At Flownovas, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.

1. Information We Collect

We may collect and store the following information when you visit or make a purchase from our website:

    • Name, email address, and phone number

    • Shipping and billing address

    • Payment details (processed securely through third-party gateways)

    • Order history and communication records

    • IP address, browser type, and device information (for analytics and security)

2. How We Use Your Information

We use your personal information to:

    • Process and fulfill your flower orders

    • Contact you regarding your orders or inquiries

    • Send promotional emails and updates (only with your consent)

    • Improve our services and website experience

    • Comply with legal obligations

3. Data Protection & Security

Your data is stored securely using industry-standard encryption and firewall protection. We do not sell, trade, or rent your personal information to third parties.

Payments are processed through trusted platforms like Stripe or PayPal to ensure the highest level of security.

4. Cookies & Tracking

We use cookies to improve user experience, analyze website traffic, and personalize content. You can modify your cookie preferences through your browser settings.

5. Third-Party Services

We may share information with third-party service providers (such as shipping companies or marketing platforms) only when necessary to deliver our services. These partners are required to keep your information confidential.

6. Your Rights

You have the right to:

    • Access or correct your personal data

    • Request deletion of your information

    • Withdraw consent for marketing communications

    • File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:
📧 contact@flownovas.xyz
📞 +44 079 0629 8259