Refund and Returns Policy

Effective Date: July 4, 2025
Shop Name: Flownovas
Address: 25 Front St, Henbury, BS10 4DT, United Kingdom
Phone: +44 079 0629 8259

At Flownovas, customer satisfaction is our top priority. Due to the perishable nature of flowers, we follow a specific refund and return policy as outlined below.

1. Eligibility for Returns or Refunds

We accept refund or replacement requests under the following conditions:

- The flowers arrived damaged, wilted, or incorrect (e.g. wrong color, style, or message).
- The delivery was missed due to an error on our part (wrong address, failed delivery without attempt).
- The order was cancelled with at least 24 hours’ notice before the scheduled delivery time.

Unfortunately, we cannot offer refunds for:

- Incorrect delivery details provided by the customer.
- Customer not being available to receive the flowers.
- Changes of mind after delivery has been dispatched.
- Weather or courier delays beyond our control.

2. How to Request a Refund or Replacement

To initiate a refund or return request, please contact us within 24 hours of receiving your order. Provide:

- Your order number
- A description of the issue
- A clear photo of the item (if applicable)

📧 Email: contact@flownovas.xyz
📞 Phone: +44 079 0629 8259

3. Refund Process

- Once your claim is verified, we will process a full refund, a partial refund, or redelivery at no cost depending on the situation.
- Refunds will be issued via the original payment method within 3–7 business days.

4. Cancellations

- Orders may be cancelled for a full refund if the request is received 24 hours in advance.
- Same-day or next-day orders cannot be cancelled once processed.

5. Need Help?

We’re here to help! If you’re not satisfied with your experience, contact us and we’ll do our best to make it right.